BRILOX — FAQ
Everything you need to know
Have questions about Brilox Align™? Here are the answers to help you get the most out of your experience.
PRODUCT & USAGE
How often should I use Brilox Align™?
You can use it daily, especially after long hours of sitting. Just a few minutes is enough to make it part of your routine.
When is the best time to use it?
Anytime you need to unwind — after work, during breaks, or before bed.
How does the inflation feature work?
Brilox Align™ gently inflates to lift and stretch your neck, helping you feel more relaxed and supported.
Does it include massage and heat?
Yes, it features vibration massage and gentle heat to enhance your comfort and relaxation.
Is it easy to use?
Very. Simply lie back, position your neck, and activate the features using the controls.
Can I use it every day?
Yes, it’s designed for daily use and to fit naturally into your routine.
How long should each session last?
Most people use it for a few minutes at a time, depending on what feels comfortable.
FEATURES & PRACTICAL INFO
Is Brilox Align™ rechargeable?
Yes, it includes a built-in rechargeable battery, so you can use it comfortably without being connected to a power source.
Is it portable?
Yes, its compact design makes it easy to use at home or take with you when needed.
How do I clean it?
Simply wipe the surface with a soft, slightly damp cloth to keep it clean.
ORDERS & SHIPPING
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary depending on your location, but typically arrive within 8–12 business days.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.
What is your return policy?
We accept returns for items that arrive defective, damaged, or incorrect. You can learn more in our return and refund policy.
SUPPORT
How can I contact Brilox?
You can reach us anytime at info@briloxalign.com or through the contact form on our website.
When will I receive a response?
We typically respond within 12 hours.