Refund policy

At Brilox, we are committed to delivering high-quality products and ensuring customer satisfaction.

Returns

We only accept returns for items that are defective, damaged, or incorrect upon arrival.

We do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect orders placed by the customer

  • Normal wear and tear

  • Misuse or improper handling

Reporting an Issue

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery.

To initiate a return, email us at:
info@briloxalign.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the defect, damage, or error

Refunds & Replacements

Once your request is reviewed and approved, we will offer one of the following:

  • A replacement item, or

  • A full refund to your original payment method

We reserve the right to determine whether a product is defective based on the evidence provided.

Return Shipping

If a return is approved, we will cover the cost of return shipping and provide instructions for returning the item.

Non-Returnable Items

Items that are not defective, damaged, or incorrect are not eligible for return or refund.

Contact Us

For any questions regarding your order, please contact us at:
info@briloxalign.com

Thank you for choosing Brilox.