Refund policy
At Brilox, we want you to feel confident in your purchase. If you're not completely satisfied, you may return your product within 15 days of delivery for a refund, subject to the conditions below.
Eligibility
To qualify for a refund under our 15-Day Money-Back Guarantee:
- The return request must be submitted within 15 days of the delivery date.
- The product must be returned in good condition, with all original accessories and packaging whenever possible.
- The product must not be intentionally damaged, altered, or misused.
Return Shipping
If you choose to return your order under our 15-Day Money-Back Guarantee:
- You are responsible for the original shipping costs incurred to deliver the order to you (even if your order qualified for free shipping).
- You are also responsible for the cost of returning the product to us.
- These shipping costs may be deducted from your refund where applicable.
How to Start a Return
To request a return, please contact us within 15 days of delivery at:
Please include:
- Your order number
- Your reason for the return
Once your request is approved, we will provide return instructions.
Refunds
After we receive and inspect the returned product, we will process your refund to your original payment method.
Refunds are issued only after the returned item has been received and inspected.
Defective, Damaged or Incorrect Items
If you receive a product that is defective, damaged, or incorrect, please contact us within 15 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect, damage, or incorrect item
If your claim is approved, we will provide, at our discretion:
- A replacement product, or
- A full refund
For defective, damaged, or incorrect items, Brilox will cover all shipping costs, including both the original shipment and the return shipment.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Thank you for choosing Brilox.